About
I came to IT the long way: eight years working security across Las Vegas casinos, venues, and dayclubs — incident response, access control, and threat assessment, learned live in rooms of ten thousand people. That background taught me how to stay calm, document everything, and de-escalate; IT taught me where those instincts point next.
Since then I've earned my CompTIA A+ Core 1 (Core 2 exam scheduled), a NinjaOne Certified Technician credential, and hands-on MSP experience through an internship at Nevada IT Support — tickets, RMM, and exposure to managed detection workflows. I'm finishing an AAS in Information Technology and starting a BS in Cybersecurity this fall, with a long-term aim of SOC analysis.
Working with
SUPPORT & ADMIN
Technical troubleshooting, Active Directory users & groups, Microsoft 365, Windows, account setup
TOOLS
NinjaOne RMM, PowerShell & command line basics; familiar with Huntress and Check Point alerting in an MSP setting
HARDWARE & SYSTEMS
Installation, configuration & repair; malware removal; data backup & recovery
NETWORKING
LAN, DNS, wired/wireless connectivity — including this domain's mail records, configured by hand
PROFESSIONAL
Customer service & conflict resolution, incident documentation, independent research, bilingual English/Spanish
Experience
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May 2026 —
Security HostNOW
Clique Management — Tailgate (dayclub), Las Vegas
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May – Jul 2026
IT Support Intern
Nevada IT Support (MSP), Las Vegas
Remote monitoring and support with NinjaOne RMM; end-user troubleshooting and ticket resolution; reviewed and acknowledged Huntress alerts alongside the security team.
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Jun – Aug 2024
IT Technician / System Administrator (Volunteer)
Boys & Girls Clubs of Southern Nevada
Hardware/software setup, user accounts, and troubleshooting for staff and club systems.
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2021 – 2025
Security Officer — multiple venues
Jason Aldean's Kitchen + Rooftop Bar · MSG Sphere · Safe Management & Best Security · 322 Pizza Bar · Siegel Suites
Incident response, access control, and threat assessment at high-traffic Las Vegas venues.
Education & Certifications
- exp. Sep 2026 AAS, Information Technology — Northwest Career College
- from Oct 2026 BS, Cybersecurity (enrolled) — Southern New Hampshire University
- Oct 2024 IT Tech Course — Northwest Career College
- cert CompTIA A+ — Core 1 passed — Core 2 exam scheduled
- cert NinjaOne Certified Technician — RMM